Customer Service

Ordering & Payment

Fantastic Find By PuppyMoo accepts payments via Local Bank Transfer. PayPal is accepted as well, with an additional 3% surcharge. Upon order confirmation, an email will be sent with shipping cost and payment information.

 

Shipping & Handling

Orders are shipped within Singapore via standard local post. Shipping rates depend on weight of the order placed. I am also very happy to ship internationally as well. Please write to me to inquire about international shipping rates.

Please note: We regret that we are not responsible for any loss, delay or damage for both local and international orders.

Return & Exchange Policies

 For hygiene purposes, the following products are non-refundable and non-exchangeable:

- Baltic Amber necklaces

- Knot Genie Detangling Brush

- Arch Angels insoles

- Massagers

- OnTray

- Oh Plah! Teething Bracelet

- Glitter Tattoo Supplies


For other products, you may return/exchange new, unopened and unused items within 7 days of delivery. For returns, the cost of the items (excluding postage) will be refunded within one week. All returns must be in original condition - unused and undamaged with original tags and packaging. Please contact us to arrange for return.    

As for exchanges, a replacement item will be posted out upon receipt of the returned item. Please note that you will need to bear the cost of postage for both return and replacement items.